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Privacy Policy

By making a reservation, you agree that your personal data will be used for processing purposes, including confirmations, reminders, and internal analytics. It may also be shared with our service providers, such as payment processors and booking management platforms. To learn more about our privacy policies, click here .

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MOON GATE COSTA RICA – VITAL SOURCE SRL PRIVACY POLICIES

Protection of personal data according to the Law of the Protection of the Person against the Processing of their Personal Data, Law No. 8968 and its Regulations

Vital Source SRL, hereinafter “the company”, in accordance with current regulations on the protection of personal data, informs you that the personal data collected through the forms on the website: moongatecostarica.com, are included in the specific automated files of users of the accommodation reservation services, retreat reservations, tourist packages and activities.

The collection and automated processing of personal data is for the purpose of maintaining the business relationship and performing information, training, counseling and other activities of our company. Likewise, by accepting the company’s privacy policies, the user expressly accepts and consents that the personal information provided may be shared with other company providers for the purposes of information and booking activities, accommodation, etc., as well as with payment processors, exonerating the company from all liability insofar as it is necessary to share the information with these providers for the purposes pursued by the user and for the services contracted from the company.

This data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.

The company adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of the law cited in the previous title Law No. 8968, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these.

The user may at any time exercise the rights of access, objection, rectification, and erasure recognized in the aforementioned Law. These rights may be exercised by the user by emailing marketing@moongatecostarica.com or by writing to: …

The user declares that all data provided is true and correct, and undertakes to keep it updated, notifying the company of any changes.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

In the company, we will process your personal data collected through the Website:
moongatecostarica.com, for the following purposes:

  1. In the event of contracting the goods and services offered through moongatecostarica.com, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service.
  2. Sending information requested through the forms available on moongatecostarica.com
  3. Sending newsletters, as well as commercial communications of promotions and/or advertising of moongatecostarica.com and the sector.

We remind you that you can refuse of receiving commercial communications by any means and at any time by sending an email to the address indicated above.

The fields in these records are mandatory, and it is impossible to achieve the stated purposes without providing this data.

How long is the personal data collected retained?

The personal data provided will be retained as long as the business relationship is maintained or you do not request its deletion, and for the period during which legal liability may arise for the services provided.

Legitimation:

Your data is processed on the following legal grounds:

  1. Requesting information and/or contracting the company’s services through moongatecostarica.com, the terms and conditions of which will be made available to you in all cases prior to any eventual contracting.
  2. Free, specific, informed, and unequivocal consent, as we inform you by making this privacy policy available to you. After reading it, if you agree, you can accept it by making a statement or taking a clear affirmative action, such as checking a box provided for this purpose.

If you do not provide your information, or if you provide it inaccurately or incompletely, we will be unable to process your request, making it impossible to provide you with the requested information or complete the contracting process for services.

Recipients:

The data will not be shared with any third party outside of moongatecostarica.com, except where legally required and with the exceptions already mentioned regarding suppliers.

  • Personal data collected: Users understand and accept that the personal data collected by the company is; full name, email, telephone number, nationality and any other data necessary to identify and communicate with the user for the purposes of contracting with the company, as well as to manage reservations, send reservation confirmations and reminders and to send promotions if authorized by the user, in addition, payment data is collected (although third parties such as Stripe or PayPal are used) in order to receive payments from the user by virtue of the contracted services and browsing data such as IP address, cookies, geolocation for the purposes of company statistics and user behavior through tools such as Google Analytics and others.
  • Legal basis for processing: By accepting these privacy policies, the user expressly consents to the information they have shared or provided being used for the purposes set forth in these privacy policies. Likewise, by sharing and sending information, the user not only accepts and understands that they accept these policies but also gives free and voluntary consent to enter into a contractual relationship with the company in accordance with the scope of the contracted services and to accept paying for the services required by the company in accordance with the terms of the contract. Therefore, acceptance represents free and voluntary consent to enter into the contractual terms as required, requested and contracted. Likewise, the user understands and accepts that the information provided may be used by the company for internal purposes of statistics and user behavior.
  • Regarding the use of cookies: The user is informed that the company, for the purposes of the information provided and by accepting these privacy policies and accepting the use of cookies, will use them as follows: essential, analytical, third-party (Meta Pixel , Google Analytics , etc.). By accepting cookies upon entering, the user accepts that on our website, we use cookies to improve the browsing experience and offer the user personalized content. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. We use technical cookies to ensure the proper functioning of the website, analytics cookies to collect data on traffic and performance, and advertising cookies to show you relevant ads. We also use third-party cookies, such as Google Analytics, to analyze traffic and user interaction. The user has the power to control the use of cookies through their browser settings. You can also choose not to accept certain cookies or delete them completely. However, the user should be aware that disabling some cookies may affect the functionality of our website.
  • Data recipients: As indicated above, the recipients of the data collected outside our company are suppliers such as: Payment providers, Third-party tools ( Booking, systems , CRMs , Google, Meta, etc.) and Email marketing services ( Mailchimp , etc.).
  • International data transfers: The user understands and accepts that if services are used outside of Costa Rica (such as AWS, Google, Stripe ), there may be an international transfer of the data supplied, which the user authorizes to be transferred in compliance with national and international regulations that protect the processing of personal data.
Data collected by users of the services:

In cases where the user includes files containing personal data on the shared hosting servers, the company is not responsible for the user’s failure to comply with the aforementioned regulations.

Data retention in accordance with the Law:

The company informs that, as the provider of the aforementioned services and pursuant to Law 8968, it retains for a maximum period of five years the information essential to identifying the origin of the hosted data and the time at which the service began. The retention of this data does not affect the confidentiality of communications and may only be used within the framework of a criminal investigation or to safeguard public safety, and may be made available to judges and/or courts or the Ministry that so requests.

Data will be communicated to judicial authorities in accordance with the provisions of personal data protection regulations.

Intellectual property rights:

The company is the owner of all copyrights, intellectual and industrial property, “ knowledge how ” and any other rights related to the contents of the moongatecostarica.com website and the services offered therein, as well as the programs necessary for its implementation and related information.

Reproduction, publication, and/or use of the contents, in whole or in part, of the moongatecostarica.com website for anything other than private purposes is prohibited without prior written consent.

Third party rights and protection of minors:

The user is responsible for all applicable laws and regulations and rules relating to the operation of the online service, e-commerce, copyright, public order, and universal principles of Internet use.

Commercial communications:

Pursuant to the aforementioned law, the company will not send advertising or promotional communications by email or other equivalent electronic means unless previously requested or expressly authorized by the recipients.

In any case, after proving their identity, the user may request that they not receive further commercial information through Customer Service channels.

Security measures

The data provided to the company will be protected through encryption, access control, among others, in order to guarantee the security of its collection and storage.

Policy Changes

These privacy policies may be modified at any time, and users will be notified or notified via email to the company in advance.